Your goods are reliably accepted by us , whether via air freight or container . We also support you with customs processing to ensure smooth import into the EU. Before the goods are put into storage , they can be quality controlled their serial numbers can be recorded , and the package s can also be depalletised
After receiving your order, we prepare the shipment accordingly. This includes picking, packing and preparation for shipping. We are also gladly to take on special tasks for you, such as enclosing information brochures, manuals or power plugs that comply with EU standards.
In close cooperation with our forwarders, such as Kühne + Nagel, UPS or DHL, your goods will reach your customers quickly and safely. Benefit from our many years of experience.
Customer proximity is a competitive advantage ! Whether the customer just has a question or a problem with the product , we can provide technical support for you . Our language skills and various support channels via chat , e mail , telephone as well as team viewer offer you a wide range of possibilities . Our credo is always : Your customer is also our king
Our trained service team is prepared for warranty cases and technical problems , which can repair your products here on site without having to bring them back to your home country . In addition , we can stock the consumables , product supplements , spare and replacement parts in our warehouse
Should the customer make use of his right of withdrawal, we can organise the return shipment, carry out a quality control and refurbish the products. Consequently, we can either re-stock the products, professionally dispose them or collect and ship them back to you.
You want to boost your presence within the EU? You are welcome to use our expertise and network. This includes market strategies , marketing activities and the possibility of setting up your own web shop.
If you would like to offer your customers a choice of payment methods, we can take care of the payment processes for you.
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